Jim Abbott to Present at 2016 PLRB September 7-8 in St. Louis, Mo.

Jim headshot 2014Jim Abbott, Provencher & Company EVP, will present at the PLRB Regional Adjusters Conference September 7-8, 2016 in St. Louis, MO. Jim’s presentation, part of the Property track, is entitled “Determining the Cause of Loss With First Party Claims“, and promises to be a compelling discussion.

We look forward to seeing you there!

Visit our website: www.provencherclaims.com

Learn more about Jim here

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Hurricane Season Adjuster To-Do List

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At Provencher & Company, we trust our adjusters are as prepared for the storm season as the insured is advised to be. However, we often get so wrapped up in our daily claim work that we neglect to prepare ourselves personally for a storm deployment.

As such, we have compiled a quick “to-do” list for our adjusters to ensure each of you are ready to go when you get the call to deploy:

1. Prepare your home in advance. Do you live in a “potential threat zone”? Don’t be caught in Florida working a storm and have your home unprepared back in Texas with a CAT 3 headed that way.

2. Prepare your vehicle. Tires good for travel? Routine maintenance done?

3. Using a RV during deployment? Prepare it for the trip too. Routine maintenance, stock supplies, etc.

4. Prepare your computer. It happens every year….. at least one computer crashes in the field and the adjuster panics. Don’t be the person that loses all your work. Make sure you are up-to-date on anti-virus software and have an external hard drive.

5. W5 Claim Management. Learn it, use it, love it! Provencher & Company has a comprehensive claims management system that we have worked hard over many years to develop into all that we want & need. Use it – its to your benefit. Don’t worry about losing your photos or estimates. Once you create them, save them to the claim file and there is no fear of the documents being lost.

6. Estimating Software. The middle of a CAT is not the time to learn a new estimating software. If you are contemplating make a change, please do so NOW! Learn the software prior to having to handle 200 claims in a 2 week period! Provencher & Company requires Xactimate during a CAT.

7. Photo Required. We need a photo for every field or desk adjuster on file. These might be used to produce a CAT ID if you work for us in the field. There are also occasions where our clients want to learn more about a file reviewer. We will be sending out a reminder notice in a few days to those still missing photos. Please supply an unprotected Jpeg file so we can resize it to fit if needed. Send any new photo (or if you want to replace your old photo) to info@provencherclaims.com.

8. Updated Personnel File. Please make sure you have completed a 2016 Adjuster File Update Form. If not, we need this – please email info@provencherclaims.com if you need one! It includes your emergency contact information, state licenses, etc. Heaven Forbid, but if you fall off a roof, we need to know who to contact in case of an emergency! Unfortunately, it happens, even to the most experienced of adjusters! Just ask Jerry!

Recommended Webinar: The Complexity of Subrogation: Condominium Projects, The Anti-Subrogation Rule, and Landlord/Tenant Issues

PLRB educational services

PLRB/NASP Subro Investigation for Adjusters Webinar Series

“The Complexity of Subrogation: Condominium Projects, The Anti-Subrogation Rule, and Landlord/Tenant Issues”

May 17, 2016 — 12:00:00 PM CST

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Jerry Provencher Presenting At PLRB Large Loss Conference

plrb conference

a1a64-jerry2bprovencherPlease join us at the PLRB Large Loss Conference in Washington DC.

Jerry Provencher, Provencher & Company CEO/EGA will present “The Adjuster Takes Control After a Hurricane Loss”, with Dean Walstrom, United Fire and Casualty Group, and Kelly Cressy, Servpro of Central Manhattan,  on Thursday 29 October and Friday 30 October. This promises to be a compelling presentation and we look forward to seeing you there!

For more info, please visit: www.plrblargeloss.org or www.provencherclaims.com 

Hurricane Season Adjuster To-Do List

6cb6f-irene-huge
While it’s nothing new for those of us in the claims world,
the official start of the Atlantic Hurricane Season is
June 1st
 
That Means: It’s 5 Days Away! 

At Provencher & Company, we trust our adjusters are as prepared for the upcoming storm season as the insured is advised to be. However, we often get so wrapped up in our daily claim work that we neglect to prepare ourselves personally for a storm deployment.

As such, we have compiled a quick “to-do” list for our adjusters to ensure each of you are ready to go when you get the call to deploy:

1. Prepare your home in advance. Do you live in a “potential threat zone”? Don’t be caught in Florida working a storm and have your home unprepared back in Texas with a CAT 3 headed that way.

2. Prepare your vehicle. Tires good for travel? Routine maintenance done?

3. Using a RV during deployment? Prepare it for the trip too. Routine maintenance, stock supplies, etc.

4. Prepare your computer. It happens every year….. at least one computer crashes in the field and the adjuster panics. Don’t be the person that loses all your work. Make sure you are up-to-date on anti-virus software and have an external hard drive.

5. W5 Claim Management. Learn it, use it, love it! Provencher & Company has a comprehensive claims management system that we have worked hard over many years to develop into all that we want & need. Use it – its to your benefit. Don’t worry about losing your photos or estimates. Once you create them, save them to the claim file and there is no fear of the documents being lost.

6. Estimating Software. The middle of a CAT is not the time to learn a new estimating software. If you are contemplating make a change, please do so NOW! Learn the software prior to having to handle 200 claims in a 2 week period! While Provencher & Company does not currently require one estimating software over another, some of our clients do require Xactimate only. We strongly encourage those adjusters who will be deploying for CAT duty to use Xactimate as it will increase our ability to place you during deployment.

7. Photo Required. We need a photo for every field or desk adjuster on file. These might be used to produce a CAT ID if you work for us in the field. There are also occasions where our clients want to learn more about a file reviewer. We will be sending out a reminder notice in a few days to those still missing photos. Please supply an unprotected Jpeg file so we can resize it to fit if needed. Send any new photo (or if you want to replace your old photo) to info@provencherclaims.com.

8. Updated Personnel File. Please make sure you have completed a 2015 Adjuster File Update Form. If not, we need this! It includes your emergency contact information, state licenses, etc. Heaven Forbid, but if you fall off a roof, we need to know who to contact in case of an emergency! Unfortunately, it happens, even to the most experienced of adjusters! Just ask Jerry!

Number of Occurrences Determination

3b495-legalscalesimageNumber of occurrence can be a knotty issue for courts and coverage counsel. In interpreting the standard policy language, the vast majority of courts count the causes rather than the effects of the harm to determine the number of occurrences. To determine the number of occurrences, courts must look at the specific act of the insured that immediately precedes the harm and directly led to liability.

Multiple plaintiffs sue a petting zoo for exposing them to E. coli bacteria. The petting zoo’s liability insurer maintains that the applicable policy’s per occurrence limit of $1 million must be spread among all the claims. A federal district court agrees, holding that all of the exposures to E. coli constitute a single occurrence and trigger only a single $1 million limit.

A defective plumbing system damages 19 buildings in an apartment complex. The apartment complex’s insurer maintains that 19-per occurrence deductibles apply. A federal court agrees, holding that the damage to each building constitutes a separate occurrence implicating separate deductibles.

Defective paneling damages 1,400 houseboats, house trailers, motor homes and campers. The paneling manufacturer’s insurer maintains that 1,400 per-occurrence deductibles apply. A federal appeals court disagrees, hold that the damage to all the vehicles constitutes a single occurrence implicating a single deductible. (source)

2015 CLM Webinar

Keais

Number of Occurrences Determination

Identifying the number of “occurrences” as defined in a liability policy is critical to determining whether the per “occurrence” or aggregate policy limit applies. This is often a million dollar difference. The importance of this issue is illustrated in cases involving lawsuits arising out of food-borne illnesses with numerous plaintiffs suffering from serious injuries. The claimants/plaintiffs’ goal in those cases is to maximize the policy limits available.

One such case is Republic Underwriter Ins.,et, al. v. Moore, et al, 493 Fed. Appx. 907 (10th Cir. 2012), in which both Pete Duncan (as the claims professional) and Linda Szuhy Ressetar (as counsel for the insurer) were involved. They will discuss the legal and practical lessons learned during the life of that case and recent litigation on the issue.

Date: Wednesday, June 10, 2015
Time: 12:00 PM – 12:30 PM EDT

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*This posting is for informational purposes only, as a courtesy to our reading audience. Provencher & Company has in no way been compensated for the sharing of this information. The use of or enrollment in any classes, seminars, training, etc. in no way constitutes or implies any endorsement of the provider of said programs. Provencher & Company shares no financial obligation to attendee or organizer.

Reptile 101: What Claims Handlers Need to Know

reptile behavior (1)Reptile strategy has taken the plaintiffs’ bar by storm. The Reptile theory asserts that you can prevail at trial by speaking to, and scaring, the primitive part of jurors’ brains, the part of the brain they share with reptiles. The Reptile strategy purports to provide a blueprint to succeeding at trial by applying advanced neuroscientific techniques to pretrial discovery and trial.

The fundamental concept is that the reptile brain is conditioned to favor safety and survival. Therefore, if plaintiff’s’ counsel can reach the reptilian portion of the jurors’ brains, they can influence their decisions; the jurors will instinctively choose to protect their families and community from danger through their verdict. Thus, the focus of the plaintiff’s case is on the conduct of the defendant, not the injuries of the plaintiff. The jurors are not interested in plaintiff’s injury, even when severe, according to the theory. Rather, the only truly effective way to engage jurors is to demonstrate how the defendant’s conduct endangers the jurors and their families. (source)

 

2015 CLM Webinar

Keais

Reptile 101: What Claims Handlers Need to Know

Plaintiff attorneys are using Reptile strategy to unreasonably increase claims value. Attend this webinar to learn the basics of the Reptile program, and what claims handlers can do to identify use of Reptile strategy, as well as defense strategies which can defeat the Reptile strategy.

Date: Wednesday, May 27, 2015
Time: 12:00 PM – 12:30 PM EDT

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*This posting is for informational purposes only, as a courtesy to our reading audience. Provencher & Company has in no way been compensated for the sharing of this information. The use of or enrollment in any classes, seminars, training, etc. in no way constitutes or implies any endorsement of the provider of said programs. Provencher & Company shares no financial obligation to attendee or organizer.

2015 INSURANCE FRAUD & WORKERS’ COMPENSATION CONFERENCE

4-9-2015 10-39-22 AM

2015 INSURANCE FRAUD & WORKERS’ COMPENSATION CONFERENCE

Description

The CLM Insurance Fraud and Workers’ Compensation Committees are teaming up to jointly present two amazing conferences in Boston. Attendees will have the opportunity to attend sessions from either conference and network with participants from both. Thought leaders in each industry will be presenting an amazing array of topics in a dynamic setting that encourages an exchange of ideas and experiences. Conference highlights include:

Insurance Fraud

  • ABCs of Premium Fraud Litigation
  • Using Social Media in Claim Investigations
  • Foreclosed Property Claims
  • Cross Examination Based on Claim File Entries
  • Affirmative Litigation

Workers’ Compensation

  • Practical Tips to Close Cases Quickly
  • Expanding MSP Recovery
  • National Challenges to the Exclusive Remedy Doctrine

A networking cocktail party and a dynamic keynote speaker round out the agenda for these tremendous conferences. Attendees will have ample time to forge new relationships and catch up with old friends.

Where

The Westin Boston Waterfront
425 Summer Street
Boston, Massachusetts 02210

When

Thursday, May 7, 2015 – 2 pm to Friday, May 8, 2015 – 12 pm

Registration

Registration opens on Friday, February 27, 2015

register now 2

Cost

Fellows – $99
Members – $199


 

Keynote Speaker

  • Dr Adrienne Harrison, Director of Transportation Operations
    FreshDirect


Conference Speakers – Fellows

  • Jill Henriques, SIU Manager
    Access Insurance Company
  • Cathy Gicker, SIU Litigation Specialist
    Allstate Insurance Company
  • Sean Zavala, Head of SIU
    Farmers Insurance Exchange
  • Douglas Osborne, SIU Manager
    Kemper Corporation
  • Perola Andersson, Senior Forensic Consultant
    Liberty Mutual Insurance 
  • Dwight Geddes, Claims Adjusting & Consulting
    Metro Claims Mgmt. NYC Inc.
  • Brett Kelley, SIU Manager
    Personable Insurance
  • Richard Duffy, Director
    Travelers
  • Mary Galvin, Executive Counsel
    Travelers
  • Steve Piper, 2nd Vice President
    Travelers


Conference Speakers – Members

  • Gene Weisberg, Attorney
    Gladstone Michel Weisberg Willner & Sloane
  • Jonathan Kuller, Attorney
    Goldberg Segalla LLP
  • Jeanine Clark, Attorney/Partner
    Margolis Edelstein
  • Dennis Kass, Partner
    Manning & Kass, Ellrod, Ramirez, Trester LLP
  • Jennie Philip, Attorney
    Marshall Dennehey Warner Coleman & Goggin 
  • Jesse Torisky, Attorney
    Segmiller & Mendicino P.C. 
  • Miranda Soto, Partner
    Shook, Hardy & Bacon LLP
  • Matthew Smith, Attorney
    Smith, Rolfes & Skavdahl

 

*This posting is for informational purposes only, as a courtesy to our reading audience. Provencher & Company has in no way been compensated for the sharing of this information. The use of or enrollment in any classes, seminars, training, etc. in no way constitutes or implies any endorsement of the provider of said programs. Provencher & Company shares no financial obligation to attendee or organizer.