Julie Rock-Chatellier and Samantha Verneuil Promoted at Provencher & Company, LLC

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(L) Julie Rock-Chatellier (R) Samantha Verneuil

Provencher & Company, LLC is pleased to announce that Julie Rock-Chatellier of Ponchatoula, Louisiana has been  promoted to the newly-created position of Director of Quality Assurance & Claim Operations. Additionally, Samantha Verneuil, also of Ponchatoula, has been promoted to the position of Claim Operations Manager.

Both bring extensive experience at Provencher & Company, delivering top-notch professional services to our valued clients, and consistently maintaining an excellent performance record and reputation. Continue reading

Scott “Scotty” Scariano joins Provencher & Company, LLC as Account Executive-Gulf States

scott-sHammond, LA – September 15, 2016 – Provencher & Company, LLC is pleased to announce that Scott “Scotty” Scariano of Mandeville, LA, has joined the company as Account Executive-Gulf States. Scotty brings some 11 years’ experience delivering top-notch professional services to the insurance industry, consistently maintaining an excellent performance record and reputation for over a decade. Continue reading

Jim Abbott to Present at 2016 PLRB September 7-8 in St. Louis, Mo.

Jim headshot 2014Jim Abbott, Provencher & Company EVP, will present at the PLRB Regional Adjusters Conference September 7-8, 2016 in St. Louis, MO. Jim’s presentation, part of the Property track, is entitled “Determining the Cause of Loss With First Party Claims“, and promises to be a compelling discussion.

We look forward to seeing you there!

Visit our website: www.provencherclaims.com

Learn more about Jim here

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Hurricane Season Adjuster To-Do List

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At Provencher & Company, we trust our adjusters are as prepared for the storm season as the insured is advised to be. However, we often get so wrapped up in our daily claim work that we neglect to prepare ourselves personally for a storm deployment.

As such, we have compiled a quick “to-do” list for our adjusters to ensure each of you are ready to go when you get the call to deploy:

1. Prepare your home in advance. Do you live in a “potential threat zone”? Don’t be caught in Florida working a storm and have your home unprepared back in Texas with a CAT 3 headed that way.

2. Prepare your vehicle. Tires good for travel? Routine maintenance done?

3. Using a RV during deployment? Prepare it for the trip too. Routine maintenance, stock supplies, etc.

4. Prepare your computer. It happens every year….. at least one computer crashes in the field and the adjuster panics. Don’t be the person that loses all your work. Make sure you are up-to-date on anti-virus software and have an external hard drive.

5. W5 Claim Management. Learn it, use it, love it! Provencher & Company has a comprehensive claims management system that we have worked hard over many years to develop into all that we want & need. Use it – its to your benefit. Don’t worry about losing your photos or estimates. Once you create them, save them to the claim file and there is no fear of the documents being lost.

6. Estimating Software. The middle of a CAT is not the time to learn a new estimating software. If you are contemplating make a change, please do so NOW! Learn the software prior to having to handle 200 claims in a 2 week period! Provencher & Company requires Xactimate during a CAT.

7. Photo Required. We need a photo for every field or desk adjuster on file. These might be used to produce a CAT ID if you work for us in the field. There are also occasions where our clients want to learn more about a file reviewer. We will be sending out a reminder notice in a few days to those still missing photos. Please supply an unprotected Jpeg file so we can resize it to fit if needed. Send any new photo (or if you want to replace your old photo) to info@provencherclaims.com.

8. Updated Personnel File. Please make sure you have completed a 2016 Adjuster File Update Form. If not, we need this – please email info@provencherclaims.com if you need one! It includes your emergency contact information, state licenses, etc. Heaven Forbid, but if you fall off a roof, we need to know who to contact in case of an emergency! Unfortunately, it happens, even to the most experienced of adjusters! Just ask Jerry!

Provencher National Claims Center Spared From Flood Waters

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During this historic flooding in south Louisiana we are very happy to say that the Provencher National Claims Center in Hammond, LA has been spared any damage.

Friday morning, the executive decision was made to implement our company’s “Disaster Continuity Plan” and our entire staff went into action. By 2:00pm, we were able to locked the doors to the building with our pre-disaster work completed, our remote staff in place (and continuing the daily operations of the company), and thus allowed our local Louisiana staff safe travels home to be with their families. On today, Monday at 7:00am, we reopened the doors to the National Claims Center having never missed a beat!

We are very thankful to report that no employee sustained damage to the interiors of their homes, all are safe, and all have returned to the office this morning. Some did sustain flood damage to property but their homes themselves are not damaged. One employee did have to be rescued by the National Guard from fast rising water at her property and they were safely transported out of the flooded area. 

Being called “the 100 year flood” there are now 30 parishes (yes parishes, not cities) which look like New Orleans after Hurricane Katrina; all under water. Louisiana only has 64 parishes and already 30 of those parishes have been declared a flood disaster by the governor as of this morning.  Today, many areas still have rising rivers, more rain is in our forecast, and there are still boat and air rescues taking place at this time.

With our staff being stretched from one end of Tangipahoa Parish to the other, we have faced a variety of challenges. Travel to the office this morning was, of course, difficult due to the many roads still holding water and the countless roads and bridges that have washed out. But, the entire staff is here and we are business as usual.

Our staff would like to take a moment to thank everyone for their thoughts, prayers, calls, emails and well-wishes received over the last 3 days. It has, and continues to be, a trying time for our communities but Louisianans are resilient people. Just as the aftermath of Hurricane Katrina is now only memories, this will also be; this too shall pass.

We would also like to thank our National Guard, our local and state police, fireman, EMT, first responders, and local and state officials for their tireless efforts keeping our communities safe. Not just them, but to each and every “neighbor” who has stepped out of their comfort zone and stepped up to help someone, to the hundreds of men and women who have come from other areas with boats in tow to help rescue those in need — to you all we say THANK YOU! Watching our communities come together to assist each other is what makes this such a great place to live!

We are here. We are strong. And as always, your Provencher & Company staff stand ready to serve and meet the needs our clients!

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