2018 Hurricane Forecast with Provencher & Company, LLC

If you were in the claims business in 2017, you had a front row seat to a wild ride. The season was fast and furious with lots of twists and turns.  In less than 30 days, the US was hit with 3 major hurricanes over thousands of miles.  The insurance industry was running on all cylinders and Provencher & Company, LLC was no exception.

There were logistical challenges due to the large geographical area and staffing challenges due to the incredible demand during the intense weeks of August and September of 2017.

As the claims settled, the industry as a whole was looking at ways to avoid repeating the chaos and challenges of the 2017 Hurricane Season. At Provencher & Company, LLC we took action and made improvements to ensure a smooth 2018 Hurricane Season.

  • Recruiting
  • Early Alert System
  • CAT Team Leaders
  • Executive Claim Manager
  • Pre-planning Assessments

If you have any questions about our services, coverage areas or would like to discuss a Hurricane Assessment with us, please contact Kelly Cressy at kcressy@provencherclaims.com or Jim Abbott at jabbott@provencherclaims.com.

The one unchangeable certainty is that nothing is certain or unchangeable.

– John F. Kennedy

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Powerful nor’easter whacking East Coast

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Fallen tree on a house in Kings Park, NY. Image via Twitter.

A powerful nor’easter morphed into a “bomb cyclone” today as it has hammered the East Coast with a ferocious mix of howling winds, drenching rain, some snow and surging waves.

The storm’s effects are being felt as far south as Georgia and as far north as Maine. In Rhode Island, the winds were so severe that officials shut down the Newport Bridge. In New York City, most flights were grounded for a time this afternoon. And in the Washington suburbs, downed trees were strewn across the streets.

At least two people have died, according to authorities: a 77-year-old woman in Kingsville, Maryland, and an 11-year-old boy in Putnam County, Virginia. Both were killed by falling trees. Massachusetts Gov. Charlie Baker said he’s called in the National Guard and urged vigilance. “Do not ride out the storm if you are told to evacuate,” Baker said.

We at Provencher & Company have staff in place and are ready to serve.


Submit claims easily: Claims@Provencherclaims.com

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Provencher & Company, LLC is pleased to announce we have been accepted as members of the NAIIA. Jim Abbott, EVP, attends the National Conference in the USVI, indicating our pride of association.

NAIIA

“The National Association of Independent Insurance Adjusters was formed in 1937. It is an association of approximately 300 independently-owned property and casualty claims adjusting firms located throughout the United States. Our member firms have been approved by insurance carriers for their competency and ethical procedures as demonstrated in the hundreds of communities in which they operate. These firms have exhibited their willingness and ability to meet the strict standards of this association.”

Source: NAIIA website

Submitting a claim is simple: Claims@Provencherclaims.com

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Western US Hail Severe Property Damage

Western US Hail storms are causing severe Commercial and Residential Property Damage. Provencher & Company has experienced staff in place. Call 866-722-5246.

HAIL COLLAGE

Submitting a claim is simple: Claims@Provencherclaims.com

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Winning Your Business One Claim At a Time!

Hurricane Season Adjuster To-Do List

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At Provencher & Company, we trust our adjusters are as prepared for the storm season as the insured is advised to be. However, we often get so wrapped up in our daily claim work that we neglect to prepare ourselves personally for a storm deployment.

As such, we have compiled a quick “to-do” list for our adjusters to ensure each of you are ready to go when you get the call to deploy:

1. Prepare your home in advance. Do you live in a “potential threat zone”? Don’t be caught in Florida working a storm and have your home unprepared back in Texas with a CAT 3 headed that way.

2. Prepare your vehicle. Tires good for travel? Routine maintenance done?

3. Using a RV during deployment? Prepare it for the trip too. Routine maintenance, stock supplies, etc.

4. Prepare your computer. It happens every year….. at least one computer crashes in the field and the adjuster panics. Don’t be the person that loses all your work. Make sure you are up-to-date on anti-virus software and have an external hard drive.

5. W5 Claim Management. Learn it, use it, love it! Provencher & Company has a comprehensive claims management system that we have worked hard over many years to develop into all that we want & need. Use it – its to your benefit. Don’t worry about losing your photos or estimates. Once you create them, save them to the claim file and there is no fear of the documents being lost.

6. Estimating Software. The middle of a CAT is not the time to learn a new estimating software. If you are contemplating make a change, please do so NOW! Learn the software prior to having to handle 200 claims in a 2 week period! Provencher & Company requires Xactimate during a CAT.

7. Photo Required. We need a photo for every field or desk adjuster on file. These might be used to produce a CAT ID if you work for us in the field. There are also occasions where our clients want to learn more about a file reviewer. We will be sending out a reminder notice in a few days to those still missing photos. Please supply an unprotected Jpeg file so we can resize it to fit if needed. Send any new photo (or if you want to replace your old photo) to info@provencherclaims.com.

8. Updated Personnel File. Please make sure you have completed a 2016 Adjuster File Update Form. If not, we need this – please email info@provencherclaims.com if you need one! It includes your emergency contact information, state licenses, etc. Heaven Forbid, but if you fall off a roof, we need to know who to contact in case of an emergency! Unfortunately, it happens, even to the most experienced of adjusters! Just ask Jerry!

Provencher National Claims Center Spared From Flood Waters

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During this historic flooding in south Louisiana we are very happy to say that the Provencher National Claims Center in Hammond, LA has been spared any damage.

Friday morning, the executive decision was made to implement our company’s “Disaster Continuity Plan” and our entire staff went into action. By 2:00pm, we were able to locked the doors to the building with our pre-disaster work completed, our remote staff in place (and continuing the daily operations of the company), and thus allowed our local Louisiana staff safe travels home to be with their families. On today, Monday at 7:00am, we reopened the doors to the National Claims Center having never missed a beat!

We are very thankful to report that no employee sustained damage to the interiors of their homes, all are safe, and all have returned to the office this morning. Some did sustain flood damage to property but their homes themselves are not damaged. One employee did have to be rescued by the National Guard from fast rising water at her property and they were safely transported out of the flooded area. 

Being called “the 100 year flood” there are now 30 parishes (yes parishes, not cities) which look like New Orleans after Hurricane Katrina; all under water. Louisiana only has 64 parishes and already 30 of those parishes have been declared a flood disaster by the governor as of this morning.  Today, many areas still have rising rivers, more rain is in our forecast, and there are still boat and air rescues taking place at this time.

With our staff being stretched from one end of Tangipahoa Parish to the other, we have faced a variety of challenges. Travel to the office this morning was, of course, difficult due to the many roads still holding water and the countless roads and bridges that have washed out. But, the entire staff is here and we are business as usual.

Our staff would like to take a moment to thank everyone for their thoughts, prayers, calls, emails and well-wishes received over the last 3 days. It has, and continues to be, a trying time for our communities but Louisianans are resilient people. Just as the aftermath of Hurricane Katrina is now only memories, this will also be; this too shall pass.

We would also like to thank our National Guard, our local and state police, fireman, EMT, first responders, and local and state officials for their tireless efforts keeping our communities safe. Not just them, but to each and every “neighbor” who has stepped out of their comfort zone and stepped up to help someone, to the hundreds of men and women who have come from other areas with boats in tow to help rescue those in need — to you all we say THANK YOU! Watching our communities come together to assist each other is what makes this such a great place to live!

We are here. We are strong. And as always, your Provencher & Company staff stand ready to serve and meet the needs our clients!

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